Set up your Google my business profile

In today’s digital era, establishing a robust online presence is crucial for businesses. Google My Business is a powerful tool for local businesses in the UK, enabling you to manage your business information on Google Maps and Search. This guide will walk you through the process of setting up and optimising your Google My Business profile, helping you attract more customers and enhance your online visibility.

Step 1: Create or Claim Your Business Profile:

  1. Visit the Google My Business website ( and sign in using your Google account.
  2. Click on the “Get started” button.
  3. Search for your business using its name and address. If your business is listed, claim it. If not, you’ll need to create a new listing.

Step 2: Provide Accurate Business Information:

  1. Input your business name exactly as it appears in the real world.
  2. Enter your precise physical address and ensure consistency across all platforms.
  3. Choose the appropriate business category, such as “Restaurant,” “Hair Salon,” or “Fitness Centre.”
  4. Include your phone number and website URL.

Step 3: Add Business Photos:

  1. Upload high-quality photos that showcase your business. Include images of the exterior and interior, your products, and your team.
  2. Use images that reflect your brand and create an inviting atmosphere for potential customers.

Step 4: Write an Engaging Business Description:

  1. Craft a concise and engaging business description (up to 750 characters).
  2. Highlight what sets your business apart, the products or services you offer, and your dedication to customer satisfaction.

Step 5: Set Your Service Area and Hours:

  1. Define the geographical area you serve if you lack a physical storefront.
  2. Establish your regular business hours and include any special hours for holidays or events.

Step 6: Manage Customer Reviews:

  1. Encourage satisfied customers to leave reviews, as positive reviews bolster your credibility.
  2. Respond to all reviews, both positive and negative, professionally and courteously. This demonstrates your appreciation for customer feedback.

Step 7: Use Google Posts:

  1. Create Google Posts to share updates, promotions, events, and other important information.
  2. Posts can feature images, text, and call-to-action buttons, encouraging engagement and conversions.

Step 8: Utilise Messaging and Bookings:

  1. Enable messaging to allow customers to contact you directly via your profile.
  2. If applicable, incorporate a booking button to enable customers to schedule appointments or reservations.

Step 9: Monitor Insights and Analytics:

  1. Regularly check the Insights section to monitor how customers discover your profile and interact with it.
  2. Adjust your approach based on the data to enhance your online presence and customer engagement.

Step 10: Keep Information Up to Date:

  1. Routinely review and update your profile to reflect any changes in your business information.
  2. Confirm that your business hours, contact details, and other information remain accurate.

Setting up and optimising your Google My Business profile can significantly elevate your online visibility, attract new customers, and enhance your reputation. By following these steps and remaining engaged with your profile, you’ll be well-equipped to maximise the potential of this potent digital tool in the UK market.